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Representatives of the Visegrad Group discuss the future of telecommunications market

The future of the European electronic communications market was the main topic of the meeting of deputy ministers and chiefs of the national regulatory authorities for electronic communications market from the Czech Republic, Hungary, Slovak Republic and Poland. The meeting, organised on the initiative of the President of the Office of Electronic Communications, was held on 6 February 2017 in Warsaw under the current Polish Presidency in the Visegrad Group (V4). Poland was represented by the Secretary of State at the Ministry of Digital Affairs, Marek Zagórski and the President of UKE, Marcin Cichy.

No more regulation of text messages

The President of UKE signed deregulatory decisions for the market for short text messages (SMS) termination on mobile networks.

President of UKE, Marcin Cichy, and Director General of Nkom, Torstein Olsen
Regulators from Norway and Poland signed a Memorandum of Understanding

The UKE team visited the Norwegian Communications Authority (Nkom) in Lillesand.  During the meeting, which was held on 26 January 2017, the President of UKE, Marcin Cichy, and Director General of Nkom, Torstein Olsen, signed a Memorandum of Understanding which will be the basis for further cooperation between the regulators.

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Results of consumer survey of telecommunications services’ users

What is the most popular telecommunications service? What are the average fees for telecommunications services? Are subscriber agreements understandable to customers? We encourage you to read the results of a consumer survey conducted in November 2016 by a consortium of Millward Brown S.A. and DANAE Sp. z o.o. for the President of UKE.

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Out-of-court settlement of consumer disputes

Did you get a high phone, internet, TV bill? The operator did not consider the complaint? The post office lost your parcel and does not want to pay the cost? You have a chance for an amicable solution to the dispute. We will help you resolve a dispute with a service provider free of charge and without unnecessary formalities!

Certificates awarded by the President of UKE
Certificates awarded by the President of UKE

Orange Polska, T-Mobile Polska, Aero2 and PANWYBIERAK.PL are winners of this year's edition of the Certificates of the President of UKE.

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Reporting form for postal operators

Obligation to submit reports on postal activity for 2016

In connection with the obligation to submit to the President of UKE annual reports on postal activity in the previous year, below we present the most important information related to the fulfilment of the above-mentioned duty.

Amended price list of universal service of Poczta Polska S.A.
Amended price list of universal service of Poczta Polska S.A.

The Office of Electronic Communications considered a proposal to amend the universal service price list submitted on December 2, 2016 by Poczta Polska.

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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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    Contact details representatives of the Office of Electronic Communications (UKE).
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