Dynamic changes in the fixed telephony market - UKE

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Dynamic changes in the fixed telephony market

According to a survey carried out by PBS and commissioned by the Office of Electronic Communications, 17% of respondents intend to change their operator providing fixed-line telephones at home in the near future. More than one third of the respondents do not take into account another operator, which means that they may resign from a fixed-line phone. Netia (25.6%) was mainly indicated as an alternative operator for this service along with Telefonia Dialog (5.1 proc.) and Telekomunikacja Polska (5.4 proc.). Every fourth respondent mentioned a different operator.

Why do subscribers more and more often resign from fixed-line telephones? The decisive criterion is obviously the price. Almost half of those who have already resigned from a fixed-line phone think that it was simply too expensive.

The results of the survey show a high level saturation of telecommunications market. A phone, irrespective of the technology used, is owned by most respondents (95.4 %). Almost 41% of the respondents have both a fixed-line phone and a mobile, while 44% only a mobile. They use post-paid and pre-paid solutions on an equal basis. Pre-paid phones dominate as a solution for additional phones in a household.

According to the respondents, average monthly charge for using a mobile phone is significantly higher for post-paid phones (PLN 77) than for popular pre-paid (PLN 44) or mix (PLN 38) solutions.

Almost 90% of households with a computer have access to the Internet, and more than 70% out of this number use it every day. A great majority of the respondents (70%) have fixed-line access. Three out of ten people (29.8%) use the line with the speed ranging from 1 Mb/s to 1.99 Mb/s. More than one fifth of fixed-line owners use connections with the speed between 2 Mb/s to 5,99 Mb/s.

The complete results of the survey "Telecommunications market in Poland in 2009" covering fixed-line, mobile, Internet and TV markets are published below. The survey was carried out by PBS DGA Sp. z o.o. in December 2009 on a representative sample of households. 

The full text of the report is available in the attached file.


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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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