Telekomunikacja Polska S.A. will provide service of a nation-wide directory inquiry office. The President of the Office of Telecommunications and Post Regulation Mr. Witold Graboś on 30 September 2003 signed a decision obliging an operator with the biggest share in the Polish universal service market to provide service of the nation-wide directory inquiry office to all users of public telephone networks including users of payphones.
Mr. Witold Graboś – the President of the Office of Telecommunications and Post Regulation justified the decission: “as a result of liberalization of the telecommunications market, data of telephone subscribers came into the possession of various operators in Poland. Thus it is necessary to a directory inquiry office covering all the subscribers and available to all users op public telephone networks”.
The service of nation-wide directory inquiry office consists in providing information about numbers of subscribers of all public telephone networks. The information is given in the form of telephone voice message and in the on-line form – on internet page of the operator obliged to provide the service of a nation-wide directory inquiry office.
According to Mr. Witold Graboś: “a complete directory of subscribers will be commonly available also for disabled, hard of hearing, deaf and dumb users obliging TP S.A. to provide a directory inquiry office also on line”.
The President of the Office of Telecommunications and Post Regulation obliged TP S.A. to make available relevant data to all users of public telephone networks at affordable price, without restrictions related to numbering zones and on non-discriminatory bases. The service shall be available 24 hours seven days a week.
Provision of the service should be anticipated by voice information about total price (including VAT) of the provided service. Moreover TP S.A. cannot restrict amount of data made available to the users during one telephone connection. Other solution would cause unjustified increase in costs of acquiring information and as a result the service would be unaffordable for the poorest users.
Provisions of the Telecommunications Law related to confidentiality of communication in the field of personal data protection must be observed when providing the service. Personal data made available by the nation-wide directory inquiry office shall be limited to: subscriber’s number or a sign identifying the subscriber, subscriber’s name and fore names and the name of a city and the street, where the network is made accessible for the user. Every subscriber can submit restriction concerning availability of certain data identifying the very subscriber. In accordance with the Telecommunications Law TP S.A. shall be entitled to impose a charge for restriction of defined data. The charge shall be an equivalent of costs of making the restriction and its amount cannot be an obstacle in exercising this right.
On the written request of the subscriber TP S.A. is obliged to widen available subscriber’s data by adding fax number, e-mail address and web site address. Operator is also entitled to impose a charge relevant to costs of carrying out subscriber’s request. TP S.A. is obliged to update regularly (at least once a year data base).
To fulfill the duty imposed by the decision of the President of the Office of Telecommunications and Post Regulation of 30 September 2003, TP S.A. shall sent requests to all the operators of the public telephone networks, including both: fixed and mobile networks, and conclude agreements of making information available within the frames of nation-wide directory inquiry office service. Settling accounts between operators should be calculated on the base of justified costs, connected closely to transmission of the data and should be set on the nondiscriminatory conditions.
Conditions of settling accounts between the operators resulting from running by TP S.A. the nation-wide directory inquiry office should be set out in interconnection and cooperation agreements. If the operators do not reach settlement nor conclude a suitable agreement on making available subscribers’ data, each of the parties can forward a motion to the President of the URTiP concerning issuance of an administrative decision establishing conditions of cooperation and settlings accounts between the operators.
The party which is not satisfied with the decision of the President of the URTiP can appeal to the Supreme Administrative Court after forwarding a motion to the President for reopening the proceedings.