Postal outlets' adaptation to the needs of disabled people - UKE

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Postal outlets' adaptation to the needs of disabled people

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2007-01-15

From 16 October to 30 November 2006 the Office of Electronic Communications carried out an inspection of postal outlets’ adaptation to the needs of disabled people. The inspection covered selected postal outlets of different categories operating in the area of UKE’s regional offices jurisdiction.

 

In total, 325 postal outlets owned by Poczta Polska were inspected. 185 outlets in urban areas (4.8% of all urban outlets in Poland) and 140 outlets in rural areas (3.1% of all rural outlets in Poland) were inspected.

It was found that the highest percentage of outlets had:

  • available information to the disabled people – 82.8%,
  • access to a box intended for the reception of postal items – 81.2%,
  • counters located in an appropriate and convenient place – 79.7%.

The lowest adaptation level was found with respect to the possibility of wheelchair access  (only 29.2% of inspected outlets provided this facility).

The inspection of postal outlets revealed significant differences in the level of adaptation to the needs of the disabled people between urban and rural outlets with the biggest disproportions observed in terms of wheelchair access (a difference of 20% in favour of urban outlets).

The inspection of postal outlets’ adaptation to the needs of disabled people also revealed that the majority of inspected outlets where postal services were provided did not comply with the statutory requirements in this respect. In addition, postal outlets of Poczta Polska in urban areas were found to be better adapted to the needs of disabled people than postal outlets in rural areas.

It was also found that in comparison with the period between 2002 and 2006 no significant improvement in the level of Poczta Polska outlets’ adaptation to the needs of disabled people was observed.

  

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    INTRODUCTION
    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    INTERNATIONAL ACTIVITY
    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).


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