Premium Rate enters into force - UKE

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Premium Rate enters into force


Rules to increase the protection of subscribers using value added services.


On 4 December 2011 amendments to the Telecommunications Act on the protection of subscribers using value added services are partly entering into force. We need to wait another 5 months until the rest of the rules will enter into force.
The new provisions specify, inter alia, information obligations imposed on providers of Premium Rate services. Among others, it is about how customers are informed about price of SMS or voice calls and how this information is presented in advertisements.

The price of the service is to be presented in large font on a clear background, so as everyone knows the price of one SMS sent or a phone call. A person using Premium Rate service has also to obtain clear massage when a service is done on a subscription basis. The service provider has to allow for immediate cancellation of the subscription, too. It has to be simple and free of charge.

In addition, value added service provider is obliged to, each time before calculating the charge for the phone call, inform, free of charge, the end user of the public telecommunications network on the price per minute for a call to the number of the service or its total price.

For other provisions to ensure better subscriber protection the legislators provided for a six month vacatio legis period. Therefore, they will enter into force in 2012. According to them, the provider of publicly available telecommunications services shall at the request of the subscriber:

  • allow him to determine the maximum price for a value added service,
  • block, free of charge, outgoing calls to value added services numbers whose price exceeds the maximum price predetermined by the subscriber on his request and calls incoming from these numbers.
In five months time quota thresholds will start to apply and if the threshold is exceeded the provider of publicly available telecommunications services will have to inform about it.



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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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