Summary description of the implementation of the Regulatory Strategy of the President of UKE for 2012-2015 - UKE

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Summary description of the implementation of the Regulatory Strategy of the President of UKE for 2012-2015

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According to the definition from the Strategy, the mission of the President of UKE is to provide the Polish society with access to modern telecommunications and postal services, while maintaining transparency and effective communication policy with regard to actions taken by UKE.


As part of that mission 6 strategic objectives have been formulated:
  1. Introducing tools to stimulate telecommunications undertakings to invest in infrastructure based on modern technologies.
  2. Stimulating growth of competition in the telecommunications market,
  3. Strengthening the position of consumers and providing the required level of the quality of service.
  4. Increasing access to services through efficient management of spectrum.
  5. Ensuring effective opening of the postal market to competition.
  6. Increasing the effectiveness of UKE actions.

Major activities of the President of UKE implemented during the Strategy period:

  • Decisions of the President of UKE of December 2012 introduced new lower and symmetrical rates for call termination on mobile networks (MTR).
  • On 13 February 2013, the President of UKE resolved tender for frequency licences in the 1800 MHz band for the provision of high-speed mobile Internet services.  This aligned the level of frequency resources from this band owned by the operators and enabled them to offer modern telecommunications services, which should at the same time limit the phenomenon of digital exclusion.
  • On 23 July 2013, the last nationwide analogue TV transmitter was switched off.  Thanks to digitization the Poles gained access to a rich programme offer and higher quality of the TV signal and additional services.
  • The Position of the President of UKE and Guidelines concerning access to property, including buildings and telecommunications infrastructure, in order to facilitate the application of amended Article 139 of the Telecommunications Act was published on 9 September 2013.
  • On 7 October 2014, the President of UKE signed a decision and a resolution deregulating the market for broadband Internet access in 76 communes.  New regulations have lead to positive developments for consumers and operators: investment growth and increased competitiveness.
  • On 10 February 2016 a Set of best practices in the cooperation of telecommunications and energy sectors was published.  The document was developed under the agreement for elimination of barriers to investment projects in the telecommunications and energy sectors, which was concluded on 14 October 2013 by the President of the Office of Electronic Communications and the President of the Energy Regulatory Office. It describes the main assumptions and guidelines for implementation of joint investment of the telecommunications and energy sectors, aimed at facilitating and speeding the realisation of joint investment projects.
  • On 14 October 2014, as a result of the Memorandum on cooperation for improvement of the quality of services available in the telecommunications market signed on the initiative of the President of UKE in October 2012, the quality of service indicators referring to publicly available telecommunications services were published. On 22 January 2016 the first Report on the quality of mobile phone services in Poland was published.
  • On 12 December 2014 the President of UKE published a Reference offer for the Infrastructure Operators, which determined conditions for ensuring access to Regional Broadband Networks.
  • On 2 October 2015 the President of UKE issued a decision granting general exclusive frequency licence for 7MHz wide TV channels in 174-230 MHz frequency band, used in the radiocommunication broadcasting service, in the whole country area, intended for terrestrial digital broadcasting or re-broadcasting of TV programmes in multiplex 8 (MUX8), to EmiTel Sp. z o.o.  
  • On the basis of conducted analyses, in April 2015 the President of UKE decided that Orange Polska S.A. does not hold a significant market power on the retail market for the provision of domestic and international calls on the fixed public telecommunications network to individual and business customers. In September 2015 the President of UKE issued decision concerning the wholesale line rental (WRL). Market for the high-quality (above 2 Mbit/s) access service in fixed location (covering in large part the hitherto market for terminating segments of leased lines) and the market for trunk segments of the leased lines have been deregulated.
  • On 30 July 2015 the President of UKE issued decision on selection of the operator designated to provide universal postal service for the years 2016-2025, in which the starting date of the provision of universal postal services was set on 1 January 2016, for the period of 10 years.
  • On 19 October 2015 the President of UKE settled the auction for 19 general exclusive frequency licences in 800 MHz and 2.6 GHz. As a result of the auction all the auctioned frequency blocks have found its buyers. On 25 January 2016 the President of UKE issued decisions granting 19 general frequency licences to the entities selected in the auction. Allocation of frequencies of the 800 MHz and 2.6 GHz frequency bands gives the possibility to provide wireless broadband Internet access service to areas where level of availability of these services has been the lowest or where such services have not been provided at all.  
  • From 1 January 2012 until 31 December 2015 134 decisions allowing the provision of free Internet access service by the local government units were issued. 61 decisions concerned the provision of this service addressed directly to digitally excluded persons, under EU programmes counteracting digital exclusion.

Moreover, in the described period the President of UKE undertook the following activities:

  • Effective implementation of the so-called Single Reference Offer (SRO) to cooperation between operators (36 concluded agreements based on SRO provisions. Currently 47 administrative proceedings are being conducted).
  • Adjusting SOR to new services and fees, including in the NGA services.
  • Extension of the Location and Information Platform with a Central Database (PLI CBD) under a project co-financed from the EU funds; finalisation and settlement of the project.
  • Implementing a unified process of number porting to streamline and shorten it (from the consumer's perspective) and to increase correctness of the database of ported numbers and therefore security and certainty in the localization process connected with the emergency calls services.
  • Implementation of models to identify white areas and cost-income models to evaluate financial potential of network development on the white areas for the needs of the Operational Programme Digital Poland (OPDP).
  • Agreement on cooperation between UKE, Ministry of Infrastructure and Development and Digital Poland Project Centre (CPPC). UKE's tasks within implementation of the projects under 1st axis of OPDP comprised: identification of the intervention areas, substantive evaluation of the applications, control activities with regard to compliance with beneficiaries' obligations.
  • The President of UKE launched discussions on the access to postal network by organising regulator's meetings with the representatives of postal operators and organisations and associations active on the postal market.

Within the implementation of the Strategy, the President of UKE paid special attention to the consumers. In the years 2012-2015 the President of UKE received over 25 thousand requests for intervention. When there were many requests concerning the same problem, the President of UKE - apart from intervening in the particular case - undertook also a general intervention in order to eliminate the given problem.

In the years 2012-2015 in the interventions and mediation proceedings the President of UKE recovered over PLN 6 million for the consumers.

Full content of the Strategy is available in Polish.

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