Guide to Internet access - UKE

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Guide to Internet access

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The Guide is addressed to people and organisations that purchase Internet access services and plan to purchase these services or to change the current terms of their provision.




The Internet opens broader than ever possibilities for users to access services, entertainment or information and is becoming another common means of communication along with the telephony and postal services. Within the last couple of years Poland has observed dynamic growth in the number of users due to increased awareness of the benefits resulting from Internet access.

The dynamically growing number of broadband users results in increased competition among entities offering this service. Nationwide and local providers are trying to outdo one another offering capacities that have a chance to satisfy the expectations of more and more demanding residential and business customers.

The competition was also toughened thanks to a decision of the President of the Office of Electronic Communications introducing a reference offer for bitstream access which enables alternative operators to provide Internet access based on cable infrastructure owned by Telekomunikacja Polska S.A. As a result, in early 2007 the range of options to purchase Internet access significantly increased. The current model of providing this service to users exclusively via the operator’s own access network is no longer valid.  

A potential access buyer is confronted with the choice of a provider and a specific product on its offer. In practice, it is often the case that the user does not have sufficient knowledge in order to make an informed decision. To do that the user should have information on the limits of the technology in which access is provided and on application requirements for data transmission quality parameters.

The most popular services provided via Internet include, inter alia:

  • access to www and to other services provided by means of HTTP and HTTPS protocols (including electronic trade and banking),
  • electronic mail,
  • file exchange (between users or file download from dedicated FTP servers),
  • on-line games,
  • Instant Messaging,
  • Internet telephony (along with video telephony),
  • streaming services (e.g. Internet radio or TV).


It should be stressed that Internet users can be also service providers (e.g. when publishing content on www or making the files available) provided that they have appropriate equipment, software and knowledge at their disposal. In this way the concept of a global and universal web is implemented.

In the light of these changes in the Internet access market, the Office of Electronic Communications has made available to all interested parties a guide to Internet access and Internet services prepared by experts from the Telecommunications Institute.


Purpose of the Guide

The guide is addressed to people and organisations that purchase Internet access services and plan to purchase these services or to change the current terms of their provision.

The aim of this guide is to:

  • explain the terminology used to describe services and technologies related to the Internet,
  • describe typical Internet access parameters declared by the providers,
  • describe the possibilities and limits related to different access technologies,
  • describe the services offered together with access, taking account of consequences resulting from telecommunications confidentiality of the services on offer,
  • specify the requirements for typical Internet-based user applications (e.g. ports, NAT addressing or others).



Full text of the Guide is available in Polish.


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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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    Contact details representatives of the Office of Electronic Communications (UKE).
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