Guide to the quality of telecommunication services - UKE

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Guide to the quality of telecommunication services

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The Office of Electronic Communications begins publishing a series of articles aimed at bringing to the potential and current customers of telecommunications service the issue of quality of access to Internet services, in particular the transparency of information related to the Internet services.


In accordance with the principle of openness of the Internet and network neutrality end users should have , inter alia,  the right to get clear information on the offers and their contracts, as well as information about the quality of telecommunications services actually received.

This was the objective of the President of UKE initiative. Memorandum of Understanding on cooperation for the purpose of improving the quality of services available on the telecommunications market has succeeded in developing, together with the 44 signatories of the MoU, the Final Report that defined the quality indicators.

We hope that this series of articles under the common name of “On the quality of telecommunications services” will, in future, become a Guide to quality of telecommunications services to customers, and will help them to be more aware when buying services from providers, who clearly formulate their offers, contracts and present timely and reliable information on the quality of services they provide.

The text is in the attached file (in Polish).
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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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    Contact details representatives of the Office of Electronic Communications (UKE).
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