Guidebook for Consumers - telecommunications services - UKE

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Guidebook for Consumers - telecommunications services

Telefon stacjonarny
The UKE President informs about the consumer rights and obligations towards the provider of telecommunications services.


What is a contract? We face the indicated notion every day. We make arrangements with someone to meet, deliver goods, and perform a service - to provide our house with gas, electricity, cable TV services, Internet access services, telephone services. We have agreements with banks as regards bank accounts or loans. We sign/conclude a number of different contracts. We often do not reflect on the consequences (rights and obligations) imposed on us directly by the concluded contract and, mind you, by definition: an agreement, a contract (lat. contractus) denotes a consistent agreement between two or more parties determining their mutual rights and responsibilities.

One of the most popular contracts we conclude in everyday life is the contract for the provision of telecommunications services. The vast majority of us uses a mobile phone or the Internet after all.

This guidance refers to knowledge required with regard to the agreement concerning the provision of telecommunications services (the contract for the provision of the Internet services, cable TV, fixed or mobile phone) or regarding the consumer rights with respect to the provider of telecommunications services and at the same time the consumer’s duties with reference to the provider.

The Polish version is available in attachment.

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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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    Contact details representatives of the Office of Electronic Communications (UKE).
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