From 16 October to 30 November 2006 the Office of Electronic Communications carried out an inspection of postal outlets’ adaptation to the needs of disabled people. The inspection covered selected postal outlets of different categories operating in the area of UKE’s regional offices jurisdiction.
In total, 325 postal outlets owned by Poczta Polska were inspected. 185 outlets in urban areas (4.8% of all urban outlets in Poland) and 140 outlets in rural areas (3.1% of all rural outlets in Poland) were inspected.
It was found that the highest percentage of outlets had:
The lowest adaptation level was found with respect to the possibility of wheelchair access (only 29.2% of inspected outlets provided this facility).
The inspection of postal outlets revealed significant differences in the level of adaptation to the needs of the disabled people between urban and rural outlets with the biggest disproportions observed in terms of wheelchair access (a difference of 20% in favour of urban outlets).
The inspection of postal outlets’ adaptation to the needs of disabled people also revealed that the majority of inspected outlets where postal services were provided did not comply with the statutory requirements in this respect. In addition, postal outlets of Poczta Polska in urban areas were found to be better adapted to the needs of disabled people than postal outlets in rural areas.
It was also found that in comparison with the period between 2002 and 2006 no significant improvement in the level of Poczta Polska outlets’ adaptation to the needs of disabled people was observed.