Pre-paid settlements analysis - UKE

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Pre-paid settlements analysis

Analysis of the President of the Office of Electronic Communications on settlements related to pre-paid services.


The President of the Office of Electronic Communications presents the analysis on settlements related to pre-paid services based on selected parameters of available pre-paid offers.

The analysis covers top-up validity periods applied by pre-paid providers and the practice of deducting credits stored on user accounts after their expiry.

The analysis conducted by the President of UKE confirms that it is necessary to define new rules for the pre-paid segment, in particular:
  • to universally extend the validity period of pre-paid accounts, irrespective of the level of a top-up,
  • to ensure that it is possible to make outgoing calls during the whole period in which the account remains active, provided that the credit is sufficient,
  • to implement solutions that enable the return of unused credits on the pre-paid accounts.
The introduction of those rules will contribute to increased competition in the pre-paid market segment and to more consumer-oriented approach, which will stimulate further development of the telecommunications market.

See the attached analysis on settlements related to pre-paid services. 
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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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