Report on fulfillment of the obligation of the universal service provided by TP SA - UKE

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Report on fulfillment of the obligation of the universal service provided by TP SA

Hereby, the President of Office of Electronic Communications presents a Report on fulfillment of the obligation of the universal service provided by Telekomunikacja Polska SA (TP SA) in the period between 8 May 2006 and 31 December 2009.


After the contest on the designation of an operator to provide universal service and to conduct the consultation procedure, the President of UKE by a decision of 5 May 2006 designated Telekomunikacja Polska SA to provide universal service for 5 years, i.e. from 8 May 2006 to May 8, 2011. The universal service encompasses a common set of telecommunications services, which should be available to all end users of fixed public telephone network on Polish territory, with required quality and at affordable cost. TP is required to include a single network termination in the main location of a subscriber (excluding ISDN) and maintaining a subscriber line's connection to the network in readiness for provision of telecommunications services.

The report shows that TP is still insufficiently fulfilling several obligations related to the provision of universal service. One of them is to ensure the physical availability of universal service throughout the country - the fulfillment rate of availability - waiting time for connecting to the network. Above all, the time required to commence provisioning of the universal service which, in accordance to the provisions of the existing rules was defined as no more than 10 months from the date of submission of the order has to be shortened.
The operator does not ensure the sufficient quality of universal service in the field of efficiency of a subscriber line (lack of fulfillment of the following indicators: the number of errors per 100 subscriber lines and the time of removal of the damage on the access line, and thus the failure to achieve the maintenance of a subscriber service ready to provide services to conduct the required quality).
In addition, TP does not ensure that all users of public telephone networks have access to national directory service for the same fee and to the voice information about the charge for connection to the national directory service (the obligation is fulfilled only to its own subscribers).

On the other hand, the operator complies with the obligation to offer different pricing packages, offering a special package (from 1 June 2008) and the basic package (subject to non-compliance of package with the obligation of affordability), while offering the amenities and services additional to the universal service. TP realizes also the obligation to ensure a minimum number of public pay phones throughout the country and across the country. At the end of 2007 the operator launched a full service national directory service, and since the same year it issues the national subscribers directory. In addition, TP provides facilities and tax credits to disabled people, although people concerned seem to be poorly informed.

The experiences with the implementation of universal service by TP over the years 2006 - 2009, which are discussed in the report allow noting that the current model of universal service requires changes.

The President of UKE will present the idea of these changes in a separate document.
The full report is available in Polish.

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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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    Here you can find information about the most import ant international events, significant for the development of telecommunications and postal markets In Poland and for the statutory activity of the Office of Electronic Communications.
    International activity of the President of UKE consists of, inter alia, cooperation with the European Commission, other EU institutions and Regulatory Authorities of EU Member State. It includes also the cooperation within organizations of which UKE is a member, i.e. the International Telecommunications Union (ITU), the Body for European Regulators of Electronic Communications (BEREC) and the European Committee for Postal Regulation (CERP).

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