Telecommunications undertakings have to provide facilities for disabled persons - UKE

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Telecommunications undertakings have to provide facilities for disabled persons

We can say that website is accessible when all users, including disabled persons, have full access to its content and are able to understand it, and convenient navigation allows for logical and intuitive interaction with the website. 


Since 10 April 2016 websites of the providers of publicly available telephone services and information made available therein have had to be adjusted to the Web Content Accessibility Guidelines (WCAG 2.0), pursuant to the Ordinance of the Minister of Administration and Digitization  of 26 March 2014 (Journal of Laws of 2014, item 464) on specific requirements regarding the provision of facilities for people with disabilities by providers of publicly available telephone services.  

WCAG is a norm describing standards for website accessibility. A website designed in line with WCAG 2.0 is an accessible service and thanks to that it is better - easier to use, better searched, more friendly for disabled persons.

WCAG 2.0 structure comprises the following 4 main guidelines describing that a website should be:
  • Perceivable - information should be perceivable - information and user interface components have to be presented in a way that is accessible for the person's senses.
  • Operable - all functionality should be available - user interface components and navigation have to be available for use.  
  • Understandable - information should be understandable - information and user interface components have to be understandable.
  • Robust - information should be prepared according to the binding norms - content has to be published in a way that will allow for its interpretation by various types of user's agents, including assistive technologies.
WCAG provides for three accessibility levels:
  • Level A (basic) - has to be met if most of users are to use a website.
  • Level AA (enhanced) - should be met if most users are to use internet website freely,
  • Level AAA (full) - may be met if we want all users to use website in a comfortable way.
  • Ensuring compliance with WCAG 2.0 at the lowest A level means meeting all the required criteria at this level. Only after that the compliance with AA level can be examined, and after meeting all the criteria required at AA level - the highest level can be examined.
Providers of publicly available telephone services are obliged to adjust their websites and information made available therein to the WCAG 2.0 requirements at AA level. 

In January 2016 the President of UKE presented the evaluation of the provision of facilities for disabled users by providers of publicly available telephone services, obligatory to implement at the end of 2015. The evaluation proves that the entrepreneurs provide facilities required by the regulation.

The next evaluation will be carried out in the near future.

The President of UKE encourages entrepreneurs to include solutions dedicated directly to people with disabilities in their offers. It would counteract digital and at the same time social exclusion of these persons. Under the certification programme of telecommunications services, carried out in order to support equal and effective competition in the provision of telecommunications services and to ensure the best-possible protection to users, including users with disabilities, the President of UKE has introduced a new category – "Disabled Friendly" certificate.

Accessibility database, which contains materials that are supposed to help to understand this issue, as well as to adjust and run an accessible website, was published on the website of the Ministry of Digital Affairs.

We encourage you to check the basic accessibility rules presented in a film prepared by Stowarzyszenie Przyjaciół Integracji (the Friends of Integration Association).
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    The President of the Office of Electronic Communications (President of UKE) is the national regulatory authority for the market of telecommunications and postal services. The President of UKE is also the specialised authority in the area of equipment conformity assessment, including telecommunications terminal equipment and radio equipment.

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