On 11 February we celebrate the European Emergency Number 112 Day, which was introduced by the EU Universal Service Directive in 2002. The President of UKE plays an important role in the system of emergency notification, thanks to the Location and Information Platform with a Central Database (PLI CBD).
112 is a single European emergency number, which may be called for free using both fixed and mobile phone system throughout the European Union. The emergency number currently works in all the EU Member States in parallel with national emergency numbers (in Poland i.a. 997, 998, 999). Thanks to "112" the caller may at any time during 24 hours contact the operator of the nearest emergency call centre (CPR), who, if necessary, notifies the appropriate emergency service (local police, fire brigade or ambulance).The President of the Office of Electronic Communications plays an important role in the system of emergency notification, because, thanks to the Central Database (PLI CBD), it provides the CPR operators with the information on the location of the phone from which the emergency call was made.
It is especially important for people who cannot determine their location or are unable to give the information. The PLI CBD system comprises two centres of data processing located near Warsaw in Borucza and in Siemianowice Śląskie, which work 24/7, including holidays. Within 1 minute the system can handle 15 thousand emergency calls, which means a possibility to handle 40 million calls per month. On average, the databases of each of the two locations record approximately 4 million pieces of location information, coming from telecommunications companies. The time of location data transmission by the network operator to the PLI CBD is approximately 3 seconds, whereas the average amount of data received by PLI CBD (emergency events) – approx. 4 per second.
All telecommunications companies with more than 1 million subscribers are connected to the system, whereas other operators connect to the PLI CBD via the Internet, taking care of the necessary level of security. On the other hand, the services connected to the system are by law established to provide assistance through a central point of the emergency notification system (or through an own point of a given service) and via the Internet.
A statistical summary of the operation of the Emergency Notification System in 2014 was published by the Ministry of Administration and Digitization. It shows that in the past year operators of the emergency number 112 received a total of 21,326,746 calls. Since the end of 2013 as many as 17 emergency call centres have been operating, covering the whole territory of the country. The operators know at least one foreign language, thanks to which foreigners staying on the territory of Poland are also able to freely call the emergency number 112 with information on threats or incidents. However, it may be worrisome that as much as 48 percent of calls were false calls, and as much as 35 percent of calls were cancelled before they were accepted. This gives a total of 80 percent of unjustified calls.
Detailed information on statistics of CPR operation in 2014 is available on the Ministry of Administration and Digitization website.